Long Appointment Policy

Any service that requires an appointment greater than 3 hours will require a booking fee of $100.

Our deposit is not an extra charge it is simply held on an account for you on your booking and taken off your final bill. Please be aware that the only way you would ever lose your booking fee is if you cancel or reschedule your appointment with less than 48hrs notice, don’t show up for your appointment or are more than 15 minutes late for your scheduled appointment.

Cancellation Policy

With every professional business there is a serious side…

Thank you for taking the time to read, understand and appreciate how we can bring you the best customer service. Please help us maintain this good service by providing us with the following courtesy.

We understand that circumstances arise that do not allow you to keep your appointment, but please remember to be courteous to us and other clients by contacting us at least 48hrs prior to your appointment if you cannot make it or you wish to cancel/change the services you are booked in for. You can do this via phone, social media or email. If we are closed, please leave a message. Please inform us as soon as you know you cannot make your appointment so that we may attempt to schedule and service another client.

When you book an appointment at Bella Donna The Hair Collective that appointment time is reserved exclusively for you. Cancellations within the time stipulated in our cancellation policy will allow us to allocate this space to someone else without it affecting our ability to operate, we cannot carry the costs of no shows or late cancellations as these cause our business to run at a loss.

So the following applies:

No shows – will be charged a cancellation fee equivalent to the total value of the services they were booked in for.

In case of two (2) last minute cancellations, you will be asked to pay a cancellation fee before booking your next appointment.

– 50% for any cut or styling appointments
– 50% for any colour or chemical services

Cancellation must be made 2 days (48hrs) in advance in order for us to be able to allocate this appointment time to another client.

If you are running more than 10 minutes late you may have your service time shortened or asked to reschedule to avoid inconveniencing the client that has a booking after you.

Rescheduling Policy

At Bella Donna The Hair Collective, we understand that life can be unpredictable, and sometimes appointments need to be rescheduled. However, to ensure fairness to our stylists and other clients, we have introduced a Rescheduling Policy for clients who frequently change their appointments.

Policy Guidelines:

1. Limited Reschedules: Clients may reschedule their appointment up to two times consecutively without penalty. After the second reschedule, a non-refundable booking fee will be required to secure future appointments.

2. Repeated Rescheduling: Clients who reschedule three or more consecutive appointments will be required to prepay for future services. 50% of this will be non refundable.

This policy is in place to ensure that all clients have a fair chance to book appointments and that our stylists’ time is respected.

Thanking you in advance for your understanding and accommodation of the above.